Terms of Service

1. Description of Services

Renoz provides a software-as-a-service (SaaS) platform designed to help contractors and service providers:

• Generate professional quotes and estimates
• Manage contacts and client relationships
• Track quote analytics and performance
• Customize PDF branding and email templates
• Leverage AI-powered features for quote generation
• Manage subscriptions and billing

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

2. Account Registration and Security

2.1 Account Creation

To use our Services, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain and promptly update your account information
• Not have been previously banned from our Services

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Using a strong, unique password

2.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate.

3. Subscription Plans and Billing

3.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Pricing and plan details are available on our pricing page.

3.2 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you represent that you are authorized to use the payment method. We do not store your complete credit card information on our servers.

3.3 Billing Cycle

• Subscriptions are billed in advance on a monthly or annual basis
• Your subscription automatically renews unless cancelled
• You will be charged at the beginning of each billing cycle
• Price changes will be communicated at least 30 days in advance

3.4 Free Trial

We may offer a free trial period. At the end of the trial, you will be automatically charged unless you cancel before the trial ends.

3.5 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial billing periods
• We reserve the right to offer refunds on a case-by-case basis

3.6 Usage Limits

Each subscription plan includes specific usage limits (e.g., number of quotes, AI credits). If you exceed these limits, you may be required to upgrade your plan or purchase additional credits.

4. Acceptable Use

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Upload, post, or transmit any content that is harmful, threatening, abusive, defamatory, or offensive
• Attempt to gain unauthorized access to our systems or other user accounts
• Interfere with or disrupt the Services or servers
• Use automated systems to access the Services without permission
• Reverse engineer, decompile, or disassemble any part of the Services
• Remove or modify any copyright, trademark, or proprietary notices
• Use the Services to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation

For more details, please review our Acceptable Use Policy.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Services, including all content, features, functionality, software, text, graphics, logos, and trademarks, are owned by Renoz and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

5.2 Your Content

You retain ownership of any content you create using our Services (quotes, contacts, company information). By using our Services, you grant us a limited license to use, store, and process your content solely to provide the Services.

5.3 AI-Generated Content

Content generated using our AI features is provided for your use. However, you are responsible for reviewing and ensuring the accuracy of AI-generated content before use.

6. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

7. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services (such as Stripe, Supabase, or Google). We are not responsible for the content, privacy policies, or practices of these third parties. Your interactions with third-party services are governed by their terms and policies.

8. Disclaimers and Warranties

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• Any errors in the Services will be corrected
• The Services will meet your specific requirements

You acknowledge that AI-generated content may contain errors and should be reviewed before use. We are not responsible for any decisions you make based on AI-generated content.

9. Limitation of Liability

Our total liability to you for all claims arising from or related to the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Renoz and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or generate using our Services

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

11.2 Informal Resolution

Before filing a formal dispute, you agree to contact us at hello@renoz.app to attempt to resolve the dispute informally.

11.3 Arbitration

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if your claims qualify.

11.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in a class action lawsuit or class-wide arbitration.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

13. Termination

Either party may terminate these Terms at any time. Upon termination:

• Your right to access and use the Services immediately ceases
• You remain liable for any outstanding fees
• We may delete your account and data after 30 days
• Provisions of these Terms that should survive termination will remain in effect

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Renoz regarding the Services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: